Pre-sale services
1. Clarify the customer’s demands and related requirements.
2. Provide specific mechanical models.
3. Send detailed mechanical configurations and prices.
4. Produce accurate mechanical drawings.
5. Determine the customer’s port of departure and port of destination, and send the accurate quotation.
On-sale services
1. Regularly update the production status of the machines
2. Provide production pictures and videos
3. If customers report any problems, promptly improve the production process
4. Arrange relevant transportation in advance, including sea transportation and railway transportation
5. After production is completed, load the products into containers or transport them by land to the designated location or port of the customers
6. Follow up on the transportation situation and promptly notify the customers of the pick-up time
After-sales Service
1. Provide free installation and maintenance manual
2. Engineers can be dispatched to the customer’s site to guide the installation or offer free online guidance
3. 90% of the components are independently processed by our company, and long-term support can be provided
4. For subsequent problems, they will be specifically solved by the after-sales department. The response time will not exceed two hours
5. For equipment upgrades, professional upgrade drawings will be provided by engineers
6. Relevant accessories will be dispatched within 24 hours
