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Pre-sale Service
- Clarify the customer’s demands and related requirements.
- Provide specific mechanical models.
- Send detailed mechanical configurations and prices.
- Produce accurate mechanical drawings.
- Determine the customer’s port of departure and port of destination, and send the accurate quotation.
On-sale Service
- Regularly update the production status of the machines
- Provide production pictures and videos
- If customers report any problems, promptly improve the production process
- Arrange relevant transportation in advance, including sea transportation and railway transportation
- After production is completed, load the products into containers or transport them by land to the designated location or port of the customers
- Follow up on the transportation situation and promptly notify the customers of the pick-up time
After-sales Service
- Provide free installation and maintenance manual
- Engineers can be dispatched to the customer’s site to guide the installation or offer free online guidance
- 90% of the components are independently processed by our company, and long-term support can be provided
- For subsequent problems, they will be specifically solved by the after-sales department. The response time will not exceed two hours
- For equipment upgrades, professional upgrade drawings will be provided by engineers
- Relevant accessories will be dispatched within 24 hours
